Refund Policy

Cancellations

• Free cancellation at least 2 days (48 hours) before pickup: full rental refund, approved and processed by Admin.
• Cancellation less than 2 days before pickup, late arrival or no-show: non-refundable.
• Every refund requires management approval and may take up to 7 working days.
• The refundable vehicle security deposit is handled separately, after the vehicle is returned and inspected.

A booking is not confirmed until management approves it or full payment is received and verified. Verified paid bookings are automatically approved. We currently accept cash at our Miri office or bank transfer, verified manually by our team.

Refundable vehicle security deposit

Refundable security deposits: Hatchback RM200; Ativa RM200; Sedan RM300; Alza/Wish RM300; SUVs (Aruz, BR-V, HR-V, CR-V, X50, X70, CX-5, C-HR) RM300; Alphard/Vellfire RM500; Fortuner RM500. Outstation trips add RM100 to the refundable deposit, separate from any destination-based outstation fee. Other vehicles require Admin to confirm the amount. The deposit is separate from rental payment and returned by Admin after return and inspection.

Deposits for unlisted vehicles require Admin confirmation before paying. Outstation trips add RM100 to a confirmed refundable vehicle deposit; destination-based outstation fees are quoted separately.

Wedding & chauffeur packages

Wedding and chauffeur bookings follow the same cancellation rules above. Every refund requires management approval and may take up to 7 working days.

How to request a refund

Cancellations and refunds are not automatic. WhatsApp +60 13-867 7278 or email info@gomiricarrental.co with your booking reference.