Refund Policy

Cancellations

• Cancellation at least 2 days before pickup: 50% of the amount paid is refunded.
• Cancellation less than 2 days before pickup, late arrival or no-show: non-refundable.
• Every refund requires management approval and may take up to 7 working days.
• The refundable vehicle security deposit is handled separately, after the vehicle is returned and inspected.

A booking is not confirmed until management approves it, or advance payment is received and verified. We currently accept cash at our Miri office or bank transfer, verified manually by our team.

Refundable vehicle security deposit

A refundable RM100 vehicle security deposit applies. It is separate from the rental payment, collected before or at pickup and returned after the vehicle is returned and inspected.

For premium vehicles and cross-border (Brunei) trips, Admin may confirm a different security deposit before pickup. The final amount is confirmed by Admin — it is not charged automatically.

Wedding & chauffeur packages

Wedding and chauffeur bookings follow the same cancellation rules above. Every refund requires management approval and may take up to 7 working days.

How to request a refund

Cancellations and refunds are not automatic. WhatsApp +60 13-867 7278 or email info@gomiricarrental.co with your booking reference.